Enlarging your remote workforce may have a significant impact on network architecture, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Birmingham company to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services that go from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Birmingham, Alabama organizations to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, enter details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to expand your current Help Desk Call Center team by sharing responsibilities for Call Desk support seamlessly between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can enable your business to deliver world-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Birmingham, Alabama business, call 1-800-993-9400 or visit Contact Progent.