Enlarging your at-home workforce can have a major effect on IT architecture, security, and company workflows. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Arlington organization to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Arlington, Texas businesses to with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A rapid, company-wide switchover to a from-home business model, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Help Desk team by sharing responsibilities for Call Desk support services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Arlington, Texas business, call 1-800-993-9400 or go to Contact Progent.