Enlarging your at-home workforce can have a significant impact on network architecture, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Alpharetta company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Alpharetta, Georgia organizations to with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, organization-wide switchover to a telecommuter business model, which might be driven by an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online technical support specialists combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit the status of their active tickets, enter information, and upload screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your company to augment your existing Support Desk team by splitting responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class desktop support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Alpharetta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.