Expanding your at-home workforce can have a significant impact on IT infrastructure, security, and company processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Yonkers company to pick the right tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Yonkers, New York companies to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, organization-wide switchover to a from-home business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current tickets, enter information, and upload screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Support Desk organization by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the number one PSA platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to deliver world-class technical support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Yonkers, New York company, phone 1-800-993-9400 or visit Contact Progent.