Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping SMBs to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Santiago company to select the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Santiago, Región Metropolitan businesses to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, data security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, enterprise-wide transition to a teleworker workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support experts along with world-class ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Call Center staff by splitting responsibilities for Help Desk services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one professional services automation platform for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Santiago, Región Metropolitan organization, phone 1-800-993-9400 or visit Contact Progent.