Enlarging your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Rochester organization to select the appropriate technologies and follow leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Rochester, New York companies to succeed with any facet of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit the status of their active tickets, enter details, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your business to augment your current Call Center organization by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your teleworkers, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Rochester, New York company, phone 1-800-993-9400 or go to Contact Progent.