Enlarging your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Pasadena company to pick the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Pasadena, California companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, company-wide transition to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or update their current trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk Call Center organization by splitting delivery of Support Desk services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution utilizing the leading professional services automation platform for handling help requests and ticketing, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Pasadena, California business, phone 1-800-993-9400 or go to Contact Progent.