Expanding your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Niterói organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Niterói, Rio de Janeiro organizations to with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their active trouble tickets, add information, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Call Desk organization by sharing delivery of Support Desk support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class technical support to your at-home workforce, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Niterói, Rio de Janeiro company, call 1-800-993-9400 or refer to Contact Progent.