Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Miami Beach organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Miami Beach, Florida companies to with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support experts along with world-class trouble ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service enables you to augment your current Help Desk staff by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collective support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Miami Beach, Florida business, call 1-800-993-9400 or visit Contact Progent.