Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Londrina organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Londrina, Paraná businesses to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, company-wide switchover to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk staff by splitting delivery of Support Desk support services transparently between your in-house support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Londrina, Paraná company, call 1-800-993-9400 or visit Contact Progent.