Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Irvine organization to pick the right technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent offers services ranging from on demand expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Irvine, California organizations to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A sudden, organization-wide switchover to a from-home business model, which could be the result of an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their current tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows you to supplement your current Call Desk staff by splitting delivery of Call Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Irvine, California company, phone 1-800-993-9400 or visit Contact Progent.