Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Dayton company to select the appropriate tools and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Dayton, Ohio organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support experts along with world-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their active trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your company to augment your current Help Desk Call Center staff by splitting delivery of Call Desk support seamlessly between your in-house support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Dayton, Ohio business, phone 1-800-993-9400 or visit Contact Progent.