Enlarging your remote workforce may have a major impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Campinas company to select the right technologies and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Campinas, São Paulo organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide transition to a teleworker business model, which could be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your current Support Desk team by sharing responsibilities for Help Desk Call Center support transparently between your in-house support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution based on the number one PSA platform for handling help requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Campinas, São Paulo business, phone 1-800-993-9400 or go to Contact Progent.