Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Bristol company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from on demand expertise for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Bristol, United Kingdom companies to with any facet of creating a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A fast, organization-wide transition to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their current tickets, add details, and append screenshots and relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Help Desk Call Center team by sharing delivery of Call Center support services seamlessly between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support model utilizing the leading PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Bristol, United Kingdom organization, call 1-800-993-9400 or visit Contact Progent.