Expanding your remote workforce may have a major effect on network architecture, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Bakersfield company to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Bakersfield, California organizations to with any facet of building a high-performing remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, organization-wide transition to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your company to expand your current Call Center staff by splitting delivery of Help Desk services transparently between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Bakersfield, California company, phone 1-800-993-9400 or visit Contact Progent.