Calgary Consulting Services for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Calgary
Progent's consulting services for IT service organizations in Calgary Alberta enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your regular network support team. These services can ease the way for you to grow your client base, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide team of network engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as transparent supplements to the support staffs of some of the country's biggest IT support firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service firms rarely have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their custom branding while delivering their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at extra cost.
• Optional on-premises support in larger metro areas is offered across the US at additional cost.
• You retain complete control of your clients and invoicing.
• Your customers enter requests using your branded Internet portal, a toll-free phone number, or by sending a message to your designated email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for virtually all IT expertise your clients may need. You can build your team and strategic IT skills at your own pace without being forced to turn down new business owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support group, under your direction, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all services performed are fully described. This enables support group to transfer account assignments to in-house personnel when you have enough people and appropriate skill sets.

• Safely Expand Your Service Practice: You can easily and affordably take on more jobs outside your main areas of excellence and serve additional geographies without assuming the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by delivering more services to more customers under your own brand.
• Add to Your Services Catalog: Progent can provide world-class support in a wide array of IT disciplines and can act as a reliable resource for growing your IT service operations.
• Fast Problem Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
• Remote Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Effective online service saves money while delivering quick results.
• Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's veteran team of certified consultants offers Calgary, Alberta organizations a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for IT Service Organizations in Calgary, Alberta
For more information about Progent's reseller program for IT service firms in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.