UNIX, Linux, Sun Solaris, Mac OS X Support

For small and midsize businesses located in Cabo Frio Rio de Janeiro, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most network issues quickly. Efficient support lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as major invoices. Progent's skill at dealing with technical issues quickly translates into your company spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for small business IT networks. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's system remotely without breaching network security.

Progent's sophisticated service reporting application keeps extensive records for the support that Progent's clients have received. Progent's staff consultants have access to the history of services provided to every customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a quickly retrievable proprietary database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Cabo Frio Rio de Janeiro or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's remote support engineers have credentials in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to manage practically any crisis likely to crop up in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services Offered by Progent to small businesses in Cabo Frio include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux support engineers can offer urgent remote help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to handle the most complex issues associated with network infrastructure design, deployment, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to fix even the most difficult problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get immediate help for serious network infrastructure problems that are hurting business productivity but are not within the comfort zone of your regular network maintenance providers. Progent's CCIE consultants can tie into your network using the latest remote support technology to provide quick, secure, and affordable analysis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Certified Windows Expertise
  Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of remote desktop support services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier System Security Experts
  Progent's qualified CISSP and ISSAP security engineers offer a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recover rapidly after a damaging breach. Security solutions available from Progent cover comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk services are designed for small businesses who lack the budget to create an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional telephone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center software to handle the special requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center group to handle high-demand situations like software migrations, major updates, or rolling out new applications.

  Progent's Call Center team of experienced network professionals offers your customers in Cabo Frio Rio de Janeiro quick communication with a large network service group with years of experience delivering phone support and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a key enabler of business productivity, and Progent's goal is to fix and not just track IT issues.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group can supply online professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and Office Excel. To read additional information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Apple Mac consultants can nurture the creative facets of Mac computing by providing remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or integrating an audio/video production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Cabo Frio Rio de Janeiro remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering possible issues before they cause downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of platforms.

Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.