Burbank, CA Online Support from World-class Computer Network Troubleshooting Experts
Progent's computer network technical support services can deliver your Burbank, CA company low cost and dependable access to enterprise-class network professionals. By providing IT consulting service when you need it, offering advanced knowledge for vital applications, delivering value-added services such as automated server monitoring, and billing only for services you use, Progent offers your Burbank, California business an economical alternative for maximizing the productivity of small-scale office networks. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to build and support a reliable and secure information network and to have quick access to the seasoned consulting usually available only to businesses who can support a large internal IT staff.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for major projects like application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to plan and implement your cloud computing strategy.

Key IT Areas Serviced by Progent for Office Networks in Burbank, California
Progent's group of industry certified experts provides support for virtually all aspects of information systems used by businesses of all sizes. Areas served by Progent in and around Burbank include:

Service Delivery Options for Burbank, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Model ensures fast support, comprehensive service records, reliable follow-up, and strict cost control for an array of IT service delivery options that include online repairs, in-person help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small companies the ideal combination: in-person support technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network security engineering, high availability network consulting, server virtualization solutions, plus integration, programming and training for small business applications such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives such as upgrading an older ERP platform to a modern Microsoft Dynamics 365 package, relational database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size businesses to design, implement and debug the network infrastructure required for offsite workers. Aspects of network infrastructure for which Progent's experts offer assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For information about Progent's infrastructure consulting services for an at-home workforce, go to infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for clients to transfer to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security projects such as SIEM solutions to help companies meet industry guidelines and statutory mandates for network information security and reporting.

The breadth and size of Progent's engineering staff offer a unique array of benefits to customers wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for fixing actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major invoices for fast solutions. An additional advantage of by-the-minute invoicing is that your company are less tempted to permit minor problems to stay unaddressed until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to each client. The practice of detailing and archiving support records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Burbank, California business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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