Fast Online Troubleshooting for Buffalo New York Information Networks
Urgent Remote Help for Buffalo SystemsFor organizations located in Buffalo New York, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they have the real-world background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes that permit the highest level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent's remote service group can connect to your company's environment without violating network security.

Progent's proven customer support reporting application keeps detailed documentation for all support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services delivered to each customer by every consultant. This history of issues and responses is stored as an easily searchable support database that enables Progent's online technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online service specialists are able to determine optimal solutions quickly.

Remote services offered by Progent to customers in Buffalo New York include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight series of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the daily monitoring and management for you, so your system scales readily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include RMM, security, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so that emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service offers a transparent extension of your corporate network support team. End user interaction with the Service Desk, delivery of support, issue escalation, trouble ticket generation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your internal support resources, by Progent's team, or both. Your business has unrestricted versatility to extend or shrink your part of technical support activity as required. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. For more information about ProSight Co-Managed Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software to address the unique demands of your business, or providing occasional online personnel to supplement your existing Call Center resources to deal with high-demand situations like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Buffalo New York quick assistance from a dependable technical support group with years of background delivering phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid driver of business performance, and Progent's goal is to resolve rather than merely record technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Buffalo New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of OS platforms.
How Your Buffalo Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Buffalo New York, Progent's online network support specialists can deliver expert and affordable IT help the instant your company needs it. Over 20 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Buffalo company relies on a regular independent consultant or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden system crises or particularly challenging integration projects.

Details of Progent's Online Network Services for Buffalo New York
Progent's phone help, remote repair, system security expertise, and network management services offer businesses in Buffalo New York the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your company world class IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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