Besides offering fast contact with top-tier network consultants and subject matter experts (SMEs) to help Buffalo, New York businesses with discrete technical issues or longer-term projects, Progent offers short-term staffing to deliver more generalized services such as PC support, IT management, and Call Center services. Short-term staffing makes it possible for businesses to deal with planned or unplanned peaks in the need for network personnel, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also fill gaps left by the absence of in-house staff members due to scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give organizations the ability to react to surges in requirements for IT services without being saddled with the expense and hassle associated with vetting and hiring appropriate technical personnel and without the risk of adding to your full-time head count.

Important features of Progent's temporary staff augmentation services include:

  • Rapid availability of seasoned IT pros
  • Simple engagement, cessation, and resumption of services
  • Seamless extension of your full-time IT staff
  • Comprehensive reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
  • Strong working relationship with a top-level, full-service source for IT expertise
Progent's Shared Center Service
Progent's shared Help Desk Call Center program is a proven flexible staff expansion option that enables IT organizations to divide the work of Help Desk support transparently between their full-time network staff and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support alternative based on by the industry's leading shared professional services tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises network services for businesses across the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Buffalo, New York Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Buffalo, New York businesses a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Buffalo, New York Businesses
To find out more about Progent's temporary staff augmentation services for Buffalo, New York organizations, call 800-993-9400 or visit Contact Progent.