Mobile Consulting

Consulting Support for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most popular solutions for achieving location-independent access to email, scheduling, web programs, and other vital business information. Progent offers Buffalo, New York companies support from BlackBerry-certified professionals who can help organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the sophistication of small business networks has increased, and as the need for world-class security, reliability, and recoverability has become the norm for organizations of any size, effective deployment and support of BlackBerry solutions has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small organizations frequently resort to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient online support capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration consulting, and Exchange Server 2019 setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

BlackBerry BES Server Technical Support
The BlackBerry BES Server gives companies a single and secure mechanism for integrating BlackBerry wireless devices into their messaging, collaboration, and application environment. BlackBerry BES Server allows wireless BlackBerry clients to connect to Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure consistent information for collaborative programs such a calendars, address books, tasks, instant messaging, and specialized business programs. Due to BlackBerry BES Server support for Microsoft Exchange, mobile workers with BlackBerry handsets have push-based connectivity with Exchange email as well as to IM-capable applications via Microsoft Office Communications Server and Lync Server integration.

Progent's BlackBerry-certified engineers can assist you to design, configure, and maintain BlackBerry Enterprise Server so that you maximize the efficiency of BlackBerry users, streamline the management of a BlackBerry solution, and reduce the cost of supporting mobile workers.

Professional RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt assistance to businesses in the Buffalo region or anywhere in New York. Progent's experienced online consulting team has helped IT organizations resolve network issues and reduce support expenses in each state in the United States and established a substantial following of satisfied clients. (See Progent's customer testimonials.)

Progent can provide remote assistance for a wide selection of issues related to BlackBerry products including synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, solution design, deployment planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, assist you to determine which management approach and equipment match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry expert can assist you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.