UNIX and Linux Phone-based Support Services for

For small and midsize businesses located in Broomfield Colorado, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's remote support services offer excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where quick repairs somehow turn into large tabs. Progent's skill at handling technical issues efficiently translates into your company conserving money.

Progent's Online Service Technologies
Over the years, Progent has developed a set of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your company's network without violating system security.

Progent's highly evolved technical support reporting system includes extensive histories describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to every Progent client by every Progent consultant. This database of trouble tickets and solutions is structured as a conveniently searchable support knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online consulting specialists can come up with the best solutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Broomfield Colorado or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote technical support professionals have credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to resolve almost any crisis that may crop up in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To help clients with mixed-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote support services Offered by Progent to customers in Broomfield include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of information technology including system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can handle the most intractable challenges occurring in network infrastructure planning, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad experience permits them to solve even the most complex problems quickly. In common cases, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can get immediate help for serious network infrastructure issues that are lowering business productivity but are not within the experience of your regular computer support resources. Progent's CCIE support experts can tie into your computer system by means of sophisticated on-line support tools in order to provide efficient, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of remote desktop support including Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Premier System Security Professionals
  Progent's accredited CISSP and ISSAP security engineers offer a range of security services that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recover rapidly following a serious penetration. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who don't have the money or time to create an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional phone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your existing one, identifying or customizing Help Desk software to meet the particular requirements of your company, or providing occasional online personnel to work with your in-house Help Desk resources during high-demand events such as software migrations, major updates, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran information technology experts provides your workers in Broomfield Colorado fast access to a reliable technical support resource with years of background providing telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a significant contributor to business productivity, and Progent's target is to solve instead of just track network problems.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and MS Office Excel. For more about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac consultants can promote the creative facets of Mac environments by delivering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio or video or putting together an audio/video production lab.

  Online Network Monitoring Support
  Progent offers companies in Broomfield Colorado online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By spotting possible trouble spots before they grow into network outages, system monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple operating systems.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.