Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Broomfield organization to select the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Broomfield, Colorado businesses to with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active tickets, add information, and append screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your company to augment your current Help Desk Call Center team by splitting delivery of Call Desk support seamlessly between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support model based on the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Broomfield, Colorado company, phone 1-800-993-9400 or go to Contact Progent.