Mobile Expertise

Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most popular solutions for maintaining location-independent connectivity to email, scheduling, web applications, and other vital business information. Progent offers Broomfield, Colorado businesses support from BlackBerry-certified professionals who can help organizations to manage their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the norm for businesses of all sizes, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses frequently turn to outside consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology expert and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient remote support model, provides small companies an affordable solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's experts can assist you with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined management tools to help you track and control BlackBerry smartphones across your business, define security policies that make sense for your business, customize mobile software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, providing a single platform for controlling critical tasks like smartphone deployment, upgrades, and deactivation and also offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

BES Server provides a variety of security options starting with automatic data encryption of information sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in adjusting degrees of protection to meet the special needs of your company's environment. Progent's BlackBerry authorized consultants can help you to select advanced security functions and activate them wirelessly. Examples of these wirelessly selectable security settings are:

• Disable a BlackBerry device
• Wipe data from a missing or stolen BlackBerry device
• Disable Bluetooth
• Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining ways to prevent users from loading or running unsecure or unauthorized code. Progent can assist you to select protective techniques like:

• List exactly which programs are allowed on the device
• Prevent external software from allocating persistent storage on the BlackBerry smartphone
• Determine what functions third-party software can use on the BlackBerry smartphone
• Limit the types of connections external software running on the device can initialize
• Block all external software from being installed or executed on the smartphone

Professional RIM BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's authorized BlackBerry engineers are available online to provide prompt technical help to companies in the Broomfield region or throughout Colorado. Progent's experienced online consulting team has helped businesses resolve network issues and reduce support expenses in each state in the United States and built a large base of loyal clients. (See Progent's client testimonials.)

Progent offers remote help for a broad selection of issues associated with RIM BlackBerry products including synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned experts can in addition assist your business to resolve a broad range of issues associated with synchronization, handset detection, messaging consistency, web browsing, wireless connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote help for small business IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support costs low and, by dealing with problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs analysis, system design, deployment strategy and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration approach and hardware products meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry expert can help you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to run company-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
In order to ask Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.