Fast Remote Support for Brooklyn New York IT Networks
Fast Online Consulting for Brooklyn SystemsFor businesses located in Brooklyn New York, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions require minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where fast fixes somehow end up as big invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent's remote service group can connect to your system remotely without breaching network security.

Progent's sophisticated technical support reporting system maintains comprehensive histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every client by any Progent consultant. This history of trouble tickets and responses is stored as a conveniently exploitable support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's online service specialists are able to arrive at optimal solutions in the least time.

Remote support services provided by Progent to customers in Brooklyn New York include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and management for you, so your system scales readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT personnel and your assigned Progent consultant so that potential problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting tools created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. For more information about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your in-house support organization. Client interaction with the Help Desk, delivery of support, problem escalation, ticket creation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your internal support group, by Progent, or a mix of the two. Your business has complete flexibility to extend or shrink your share of IT support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software as well as documentation, validation and training. For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing organization, evaluating or customizing Call Center software to meet the special requirements of your company, or providing temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle demanding events such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center staff of experienced network professionals gives your workers in Brooklyn New York rapid contact with a dependable network service resource with years of background delivering phone help and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a solid contributor to company efficiency, and Progent's target is to solve instead of merely annotate network problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional consulting support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Brooklyn New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they evolve into network outages, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems based on a mix of platforms.
How Your Brooklyn Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Brooklyn New York, Progent's online network support specialists can provide expert and economical IT help whenever your business requires it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Brooklyn business has a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve sudden system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Brooklyn New York
Progent's online support services enable your Brooklyn business to realize the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most offices in Brooklyn New York, local computer support providers, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network issues. However, major troubles might strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service experts provide an easy, fast, and affordable way to supplement your local resources and to convey useful information to increase your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on independent freelance service providers. While freelance consultants have smaller overhead than larger support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your business expands, network downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often begin with an information architecture created on a shoestring budget. Without a strong framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These poorly designed environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies require guidance and technical training to navigate through an increasingly complicated array of technology options available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is trying to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every client. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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