UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small and midsize businesses located in Brooklyn New York, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast solutions manage to end up as substantial invoices. Progent's skill at dealing with problems quickly results in your business spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small business IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.

Progent's advanced customer support database system stores extensive records for the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance rendered to each client by any engineer. This archive of trouble tickets and resolutions is structured as a quickly searchable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts are able to come up with optimal resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Brooklyn New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's online technical support experts offer advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to address practically any crisis that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to customers with multi-OS networks, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Online support Offered by Progent to small businesses in Brooklyn include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top accreditation for network engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle the most complex problems associated with network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value since their broad expertise allows them to find solutions for even the most complex problems quickly. In common cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a CCIE so you can receive immediate support for complex network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your ordinary computer maintenance personnel. Progent's CCIE support experts can connect to your computer system using the latest on-line support technology to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online PC desktop support including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a serious penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for smaller businesses who lack the resources to build and maintain an in-house Call Center but who require quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your current organization, identifying or modifying Call Center application software to address the special demands of your company, or providing occasional online staff to reinforce your existing Help Desk resources to deal with unusually busy scenarios like software transitions, major updates, or installing new applications.

  Progent's Call Center staff of seasoned network consultants gives your clients in Brooklyn New York rapid communication with an effective support group with substantial background delivering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a major driver of business productivity, and Progent's target is to resolve and not merely document IT problems.

• Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Experts staff can supply remote professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To find out more on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac professionals can support the imaginative aspect of Apple Mac systems by providing remote consulting support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Brooklyn New York remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a mix of platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.