Wireless Solutions

Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most successful products for maintaining location-independent access to email, scheduling, web applications, and other vital business information. Progent can provide Brooklyn, New York businesses the services of BlackBerry-premier professionals who can assist businesses to maintain existing BlackBerry environments or transition efficiently to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has become the norm for businesses of all sizes, successful deployment and maintenance of BlackBerry technology has become more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses frequently turn to external consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry environments economically and effectively, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven online service delivery model, gives small companies a budget-friendly alternative for integrating BlackBerry products seamlessly into their business information system.

Progent's consultants can assist your business with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Exchange Server 2019 setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of BlackBerry smartphones, providing a single solution for handling key tasks such as device deployment, upgrades, and retirement and providing a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Groupwise, or Domino email servers and BlackBerry handsets and supports wireless synchronization.

BES Server offers a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to meet the special requirements of your mobile network. Progent's BlackBerry certified consultants can assist you to choose advanced security functions and enable them remotely. Examples of these wirelessly configurable security features include:

• Lock down a device
• Erase information from a lost or stolen device
• Lock out Bluetooth
• Enable internal protection against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent BlackBerry users from installing or running unsecure or prohibited applications. Progent can assist you to choose protective processes like:

• List exactly what applications are permitted on the device
• Prevent third-party software from allocating persistent storage on the BlackBerry smartphone
• Determine what functions third-party software can access on the BlackBerry smartphone
• Restrict the types of connections external software running on the device can establish
• Block all third-party applications from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can also assist you to resolve a wide array of problems associated with synchronization, device detection, email consistency, web access, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support expenses low and, by solving problems promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and help your company to select and implement sensible security options.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs analysis, system design, installation planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which management approach and physical components meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to get in touch with Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.