Expanding your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Brooklyn organization to pick the right tools and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Brooklyn, New York businesses to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide transition to a teleworker business model, which could be activated by a pandemic or as part of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support specialists combined with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise their active tickets, enter information, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your company to supplement your current Support Desk staff by splitting responsibilities for Help Desk support seamlessly between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide world-class IT support to your telecommuters, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Brooklyn, New York business, call 1-800-993-9400 or go to Contact Progent.