UNIX and Linux Consulting

For small companies located in Brisbane Queensland, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system issues rapidly. This lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for phone assistance, so you pay only for the support that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business saving money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized tools and field-tested processes which promote the highest degree of efficiency for remote technical support and repair for small company information systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's computer system without compromising network security.

Progent's highly evolved service database system maintains comprehensive histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the history of services delivered to each customer by every Progent consultant. This history of issues and solutions is organized as a readily retrievable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Brisbane Queensland or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills enables Progent's consultants to resolve practically any emergency that may crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-OS environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based support services provided by Progent to companies in Brisbane include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most intractable challenges encountered in network infrastructure design, installation, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to fix even the most difficult problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get immediate support for serious network problems that are crippling business productivity but are beyond the experience of your regular network service providers. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote support technology in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support experts offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support services such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad range of online PC desktop support and troubleshooting services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified System Security Engineers
  Progent's accredited CISSP and ISSAP security consultants offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security support services available from Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the money or time to build and maintain an internal Help Desk but who want fast response from a dependable Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk application software to address the unique needs of your company, or adding occasional phone support personnel to supplement your existing Help Desk Call Center resources to handle demanding scenarios like software transitions, major upgrades, or installing brand new business software.

  Progent's Help Desk staff of experienced information technology professionals offers your clients in Brisbane Queensland immediate assistance from an efficient support resource with substantial background offering phone help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a major contributor to business productivity, and Progent's goal is to fix instead of just track technical issues.

• Business Applications Support: Training, Development, and Integration
  Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the creative facets of Mac systems by offering remote help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Brisbane Queensland online network monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they grow into downtime, remote monitoring can head off disruptive and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support a mix of platforms.