Expanding your telecommuter workforce can have a significant impact on IT infrastructure, security, and company processes. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Brisbane organization to pick the right tools and adhere to leading practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Brisbane, Queensland businesses to with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide switchover to a from-home workforce, which might be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active trouble tickets, enter information, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your business to augment your existing Call Center team by sharing delivery of Call Center support services transparently between your in-house support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support model based on the leading PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Brisbane, Queensland company, phone 1-800-993-9400 or refer to Contact Progent.