UNIX and Linux Technical Support

For small businesses located in Brighton United Kingdom, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they have the real-world background and the sophisticated tools to solve the majority of information system issues quickly. This lowers immediate costs because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick fixes somehow end up as big tabs. Progent's skill at solving technical issues quickly results in your business spending less money.

Progent's Online Service Tools
Over time, Progent has developed a set of customized tools and proven methodologies which promote the maximum degree of effectiveness for online consulting and repair for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to interface to your company's system remotely without breaching network security.

Progent's proprietary technical support reporting system includes comprehensive records of all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of services provided to each client by every Progent consultant. This history of problems and fixes is stored as a quickly retrievable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Brighton United Kingdom or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online network support professionals offer credentials in a comprehensive set of disciplines. This broad range of IT skills permits Progent's consultants to manage virtually any problem likely to take place in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To support companies with mixed-operating system networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online support services provided by Progent to small businesses in Brighton include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier recognition for network engineers, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most stubborn challenges associated with network planning, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. CCIEs provide exceptional value since their deep experience allows them to find solutions for the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can receive urgent assistance for serious network issues that are lowering business productivity but are beyond the experience of your regular computer service providers. Progent's Cisco-qualified CCIE support experts can communicate with your environment using advanced remote troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of platform support services such as Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of online PC desktop services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Specialists
  Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Expertise
  Progent's Help Desk service offerings for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who don't have the money or time to create an internal Call Center but who want fast response from a dependable Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or improving your existing organization, evaluating or customizing Call Center software products to handle the special requirements of your company, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to handle demanding events such as software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk team of experienced network experts provides your clients in Brighton United Kingdom fast communication with an efficient support group with years of background providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a major contributor to business success, and Progent's intent is to resolve rather than simply record IT problems.

• Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting Team can supply phone-based professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications including CRM, Office Project, MS Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac consultants can support the creative facets of Macintosh environments by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or setting up an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent offers companies in Brighton United Kingdom online computer system monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your computer support is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, proactive monitoring can head off stressful and costly network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.

Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.