Enlarging your at-home workforce may have a major effect on IT architecture, security, and corporate culture. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Brighton organization to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Brighton, United Kingdom businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a from-home business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their current trouble tickets, enter details, and append screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Support Desk staff by splitting responsibilities for Call Desk support transparently between your in-house support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one PSA platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide best-in-class IT support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Brighton, United Kingdom company, phone 1-800-993-9400 or refer to Contact Progent.