Mobile Support

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most popular products for achieving location-independent access to email, calendars, web applications, and other vital business information. Progent can provide Brighton, United Kingdom companies the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the standard for organizations of all sizes, effective deployment and support of RIM BlackBerry solutions has become increasingly difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses frequently turn to outside consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly solution for integrating RIM BlackBerry products productively into their business information network.

Progent's consultants can assist you with SQL Server 2019 development consulting, SQL Server 2016 management consulting, and Exchange setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and safely.

Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, providing a single solution for handling key tasks such as device deployment, upgrades, and deactivation and offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

BES Server offers a wealth of data protection capabilities starting with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple DES. BES Server also permits excellent flexibility in selecting degrees of security to meet the special requirements of your mobile environment. Progent's BlackBerry authorized engineers can help your company to choose powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings include:

• Disable a smartphone
• Erase information from a lost BlackBerry smartphone
• Lock out Bluetooth
• Activate built-in defenses against malware

BES Server also offers flexibility in selecting ways to prevent users from loading or executing unsafe or unauthorized software. Progent can help you to select protective processes like:

• Specify exactly which programs are allowed on the device
• Block external programs from allocating non-volatile storage on the smartphone
• Determine what resources third-party software can access on the BlackBerry device
• Limit the kinds of access third-party applications running on the BlackBerry device can initialize
• Prevent all external programs from being loaded or run on the device

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad range of problems concerning synchronization, handset detection, email consistency, web access, mobile connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support costs low and, by solving issues quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Expert
To contact Progent about professional help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.