Professional Online Help for Bridgeport, Connecticut Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major network support organizations. Some small companies allow themselves to become overly reliant on freelance consultants or small consulting firms who lack the bandwidth or extensive knowledge to respond quickly or efficiently to technical crises. Other small businesses resort to giant support firms staffed with personnel able to offer by-the-numbers solutions to common issues but who do not have the background and technical scope to deal with the variety of environments and absence of standards that characterizes small company information systems.

Progent's proven methodology for delivering low-cost and effective network support to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the country. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network service group. Co-sourcing can save money and minimize technical risks for big projects like software development, disaster recovery planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Bridgeport, Connecticut
Progent offers the services of qualified consultants for all facets of information technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Bridgeport, Connecticut Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing computer support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity documentation, reliable follow-up, and strict cost control across an array of IT support delivery options that include online troubleshooting, in-person support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or delay of on-premises support visits. The experience of Progent's network engineers allows them to handle the majority of IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network protection engineering, non-stop network engineering, virtual server solutions, plus configuration, programming and training for business programs such as financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including site relocations and major system upgrades, extended projects like upgrading a legacy ERP platform to a modern Microsoft Dynamics 365 package, relational database application programming and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to design, configure and debug the network infrastructure required for remote workers. Areas of network infrastructure for which Progent's experts can provide support include secure and efficient VPN connectivity, VDI desktop platforms, router configuration, wireless LAN planning and deployment, and robust Internet access. For details about Progent's network infrastructure consulting services for an at-home workforce, refer to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of availability and expandability but that is also easy for customers to migrate to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software in the customer's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can help with complex security projects such as SIEM solutions to help companies meet industry standards and statutory mandates for network data protection and incident reporting.

The breadth and size of Progent's engineering team offer a powerful array of advantages to customers trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network support, executing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast repairs. An additional benefit of by-the-minute invoicing is that customers are less tempted to allow minor problems to fester until they become big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by each consultant to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won't release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Bridgeport, Connecticut company needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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