Expanding your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Brasília company to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist Brasília, Federal District companies to succeed with any aspect of building a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide changeover to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Support Desk team by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model based on the leading PSA tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Brasília, Federal District organization, call 1-800-993-9400 or refer to Contact Progent.