Fast Online Technical Support for Boston Massachusetts IT Networks
Immediate Online Technical Support for Boston SystemsFor organizations in Boston Massachusetts, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick repairs somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and proven processes which permit the maximum level of effectiveness for remote help and repair for computer networks of any size. Progent's online support team can communicate with your company's system without violating system security.

Progent's sophisticated customer support reporting application stores comprehensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance provided to every Progent client by every consultant. This archive of trouble tickets and responses is organized as a conveniently exploitable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions in the least time.

Remote services offered by Progent to clients in Boston Massachusetts include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the necessary monitoring and management for you, so your network scales smoothly without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your Progent technical consultant so that emerging issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Service Desk provides a transparent extension of your internal network support staff. User access to the Help Desk, provision of support, issue escalation, ticket creation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your internal IT support staff, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or reduce your part of IT support work as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and training. To learn more about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants offers your customers in Boston Massachusetts instant communication with an efficient technical support group with substantial experience offering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a solid driver of company success, and Progent's intent is to resolve instead of merely document network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Boston Massachusetts remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure Operations Manager to fit your business so that your IT support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
How Your Boston Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Boston Massachusetts, Progent's phone-based network support specialists are ready to provide effective and economical IT help whenever your organization requires it. More than two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Boston organization relies on a regular freelance consultant or employs an in-house organization that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden network emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for Boston Massachusetts
Progent's online support, Internet-based repair, system security consulting, and network management services offer businesses in Boston Massachusetts unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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