UNIX and Linux Online Technical Support for

For small and midsize businesses in Boston Massachusetts, Progent provides technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated technology to solve most information system problems quickly. This reduces direct costs since service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for dealing with problems efficiently results in your company spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's environment without breaching network security.

Progent's proprietary customer support database application stores comprehensive documentation for all support that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to every Progent customer by every consultant. This history of problems and repairs is stored as a quickly searchable internal database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the best resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Boston Massachusetts or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote technical support engineers offer advanced credentials in a comprehensive array of products and technologies. This broad scope of capability allows Progent's engineers to handle practically any problem that may occur in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to clients with multi-platform environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to small businesses in Boston include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the premier recognition for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex issues surrounding network infrastructure design, installation, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to solve the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Few support providers make CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive urgent assistance for severe network infrastructure problems that are lowering business efficiency but are not within the experience of your local computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.

• Certified Windows Expertise
  Progent's Microsoft-premier remote support experts can deliver computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of platform support including Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad array of online desktop support and troubleshooting services including Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help you to recover quickly after a damaging breach. Security services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for small organizations who don't have the budget to assemble and manage an in-house Call Center but who need quick access to a reliable Call Center with professional telephone support as well as the available expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Call Center consulting support can support you in creating an effective new Help Desk or revamping your current one, evaluating or modifying Help Desk application software to meet the special requirements of your corporation, or adding temporary phone support staff to supplement your internal Call Center resources to handle unusually busy events like software migrations, mass updates, or installing new business software.

  Progent's Call Center staff of experienced network professionals provides your customers in Boston Massachusetts fast access to an efficient network service resource with years of background delivering telephone-based help and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a solid enabler of company efficiency, and Progent's intent is to resolve rather than simply report technical issues.

• Business Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team can supply online professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Apple Mac experts can promote the creative aspect of Apple Mac environments by providing phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio/video or configuring an audio/video post production facility.

  Online Network and Server Monitoring Services
  Progent can provide companies in Boston Massachusetts remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive and automated. By detecting possible issues before they grow into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of platforms.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.