Boston Consulting Services for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Boston
Progent's consulting services for network service organizations in Boston Massachusetts allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent extension of your regular IT support team. These services can put you on the fast track to grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of professional IT services. Progent invoices your firm directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing systems are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT service organizations rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their own branding while delivering their customers responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
• Normal service hours are 5am to 7pm PST, five days per week.
• Extended support is available at extra cost.
• Optional onsite service in larger metros is offered across the country at additional cost.
• You retain full control of your clients and invoicing.
• Your clients enter service requests through your own branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows you to become a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without being forced to decline new business owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your coordination, and invoices your firm rather than your client.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Extensive Reporting: Progent utilizes an advanced documentation system to ensure that all IT services performed are fully described. This allows you to transfer service assignments to internal consultants when you have sufficient staff and relevant skill sets.

• Safely Expand Your IT Support Practice: You can easily and safely take on additional jobs beyond your main fields of excellence and serve additional geographies without assuming the risks associated with expanding your head count too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
• Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
• Fast Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
• Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient online service cuts costs while delivering quick results.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Boston, Massachusetts Companies
Progent's nationwide team of certified consultants and technical experts offers Boston, Massachusetts companies a wide range of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Boston, Massachusetts
To learn additional details about Progent's reseller support for network service firms in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.