Mobile Consulting

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were at one time among the most popular products for achieving anytime-anywhere connectivity to email, calendars, web-based applications, and other vital business information. Progent can provide Boston, Massachusetts businesses the services of BlackBerry-premier consultants who can assist businesses to manage their BlackBerry environments or transition smoothly to a more popular smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for world-class protection, dependability, and recoverability has grown to be the norm for companies of all sizes, effective integration and support of BlackBerry technology has grown increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses often resort to external support firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, administer, and repair BlackBerry environments affordably and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an affordable alternative for integrating RIM BlackBerry technology productively into their information network.

Progent's consultants can help your business with SQL Server 2019 development support, SQL Server 2016 management support, and Exchange Server 2019 setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and support BlackBerry devices throughout your business, define security policies that make sense for your business, customize wireless software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Integration Help for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Exchange, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted in wireless transit to provide maximum security. BES Server also simplifies a wide variety of vital administrative tasks ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to perform routine tasks like:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Update BlackBerry device firmware wirelessly
• Manage user configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

• Install and support BES Server's high-availability infrastructure using virtual servers
• Deploy BlackBerry smartphones wirelessly
• Establish custom management roles
• Automatically track and report on the overall health of your system

Progent's Remote BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Boston, Massachusetts who require fast and affordable help from an authorized BlackBerry support professional, Progent provides efficient remote help from a veteran support staff who have delivered network solutions to companies in each state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to fix problems rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide professional support in fields including resolving synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, installation planning and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, help you to determine which management model and physical components match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software editions, processors and mass storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
In order to contact Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.