UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for

For small businesses in Boise Idaho, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.

Progent's Online Service Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies which promote the maximum level of efficiency for online consulting and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's environment remotely without violating system security.

Progent's powerful customer support reporting system keeps detailed records for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support provided to each client by any Progent consultant. This history of trouble tickets and solutions is structured as an easily exploitable support database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's remote service specialists can find the most efficient solutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Boise Idaho or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based technical service engineers have advanced credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's consultants to address almost any problem that may crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with multi-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to small businesses in Boise include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's technical skills at the master level. Cisco qualified CCIEs can handle the most complex problems associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their deep expertise allows them to fix even the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can receive immediate help for severe network issues that are lowering worker productivity but are beyond the scope of your regular IT maintenance personnel. Progent's CCIE engineers can interface to your computer system by means of the latest remote troubleshooting tools to perform efficient, safe, and economical analysis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Certified Windows Experts
  Progent's Microsoft-expert remote support experts offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of remote desktop services including Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Premier System Security Experts
  Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

• Help Desk Expertise
  Progent's Help Desk service options for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the money or time to assemble and manage an in-house Call Center but who want fast access to an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.

  Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Call Center application software to meet the particular requirements of your business, or adding occasional phone support staff to work with your in-house Help Desk team during demanding events such as software transitions, mass upgrades, or installing new business software.

  Progent's Call Center staff of experienced information technology professionals provides your clients in Boise Idaho instant assistance from an efficient network service resource with substantial background offering telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a key driver of business efficiency, and Progent's target is to fix rather than just record network problems.

• Applications Services: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Excel. To find out more information on Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the artistic elements of Mac environments by delivering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video post production lab.

  Online Network Monitoring Services
  Progent offers businesses in Boise Idaho online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause downtime, system monitoring can avoid disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a mix of OS platforms.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.