Wireless Consulting Expertise

Consulting Support for RIM BlackBerry Technology
BlackBerry wireless PDAs from Research in Motion are among today's most successful solutions for achieving anytime-anywhere connectivity to email, scheduling, web programs, and other critical business information. As the complexity of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses often turn to outside support firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology productively into their business information network.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can monitor and administer BlackBerry devices across your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your network infrastructure is properly configured to support your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered rapidly and safely.

BlackBerry Enterprise Server (BES) Technical Help
The BlackBerry BES Server gives companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and application environment. BlackBerry Enterprise Server allows wireless BlackBerry clients to access Exchange Server, Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with workstations to achieve up-to-date information for applications like schedules, contact lists, tasks, IM, and custom business programs. Thanks to BlackBerry BES Server support for Exchange Server, users carrying BlackBerry smartphones can have effortless access to Exchange email as well as instant messaging-enabled applications through Microsoft Office Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can assist you to design, implement, and troubleshoot BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry environment, and reduce the expense of maintaining a mobile workforce.

How Progent's BlackBerry premier Experts Can Help Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can also assist you to resolve a broad array of problems concerning synchronization, device recognition, email reconciliation, web access, wireless connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in providing nationwide online technical assistance for small company networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses at a minimum and, by resolving problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
To contact Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.