Mobile Support

Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most popular products for achieving location-independent access to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Birmingham, United Kingdom businesses the services of BlackBerry-premier professionals who can assist companies to manage existing BlackBerry environments or migrate smoothly to a current smartphone platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the standard for companies of all sizes, successful deployment and support of RIM BlackBerry technology has grown more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online support model, gives small companies an affordable solution for integrating RIM BlackBerry products productively into their business information network.

Progent's engineers can assist your business with SQL Server 2019 integration consulting, SQL Server 2016 migration consulting, and Exchange setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can track and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Integration Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange, Domino, or Groupwise clients to transmit and receive emails that stay encrypted in wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad variety of crucial administrative jobs that span from BlackBerry deployment and upgrades to wireless security and high availability.

Progent's BlackBerry-premier consultants can help you use RIM BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Plan device, program, and IT policy updates
• Upgrade BlackBerry smartphone software remotely
• Manage user and group configurations with BES Server's extensive selection of policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry BES Server to perform key procedures not supported by the entry-level BES Server Express. These procedures include:

• Configure and support BES Server's high-availability architecture using VMware
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and report on the overall health of your BlackBerry system

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Exchange Server data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network needs assessment, system architecture, roll-out strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and equipment meet your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software editions, processors and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about engineering help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.