Birmingham Consulting for Computer Support Providers

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Birmingham
Progent's consulting support for network service organizations in Birmingham Alabama enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent extension of your in-house IT services team. This can put you on the fast track to add to your revenue, fill out your service catalog, create happy customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC support technicians, IT admins, and data security consultants have worked as seamless expansions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private computer support company in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also difficult to set up and manage. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable you to expand your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
• Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metros is offered across the US at extra cost.
• You keep full control of your customers and invoicing.
• Your clients enter incident reports via your own branded web portal, an 800 phone number, or by directing a message to your designated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your coordination, and bills you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Reporting: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are thoroughly documented. This makes it easy for you to transfer service assignments to internal personnel once you have enough staff and relevant skill sets.

• Safely Grow Your Service Practice: You can easily and safely accept additional jobs beyond your core areas of excellence and serve new territories without exposure to the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum network service firm by delivering more solutions to more clients using your own company name.
• Flesh Out Your Services Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
• Rapid Escalation: With a large roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
• Remote Support Experts: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote support cuts costs while delivering quick results.
• Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Birmingham, Alabama Businesses
Progent's nationwide team of certified consultants offers Birmingham, Alabama businesses a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Birmingham, Alabama
To learn more information about Progent's reseller program for IT service organizations in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.