Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff are likely to take longer to recognize a breach and are less able to organize a rapid and forceful defense. The more lateral movement ransomware can make within a victim's network, the longer it will require to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can help organizations in the Birmingham metro area to locate and quarantine infected devices and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Birmingham
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an additional payment for not publishing this data or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded data.

The recovery process subsequent to ransomware attack involves several distinct phases, the majority of which can proceed concurrently if the recovery team has enough members with the required experience.

  • Quarantine: This time-critical first response involves arresting the sideways spread of ransomware within your network. The longer a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating affected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the network to a minimal useful level of capability with the least downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network topology, and safe remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complex recovery process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize tasks and to get critical resources on line again as fast as possible.
  • Data recovery: The work necessary to recover files damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many financial and other business-critical platforms are powered by SQL Server. Some detective work could be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical anti-virus technology deployed by many of the world's largest corporations including Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, containment, repair and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryptor tool; debugging decryption problems; building a clean environment; remapping and reconnecting drives to reflect exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware attack travelled within the network helps you to assess the impact and brings to light gaps in rules or work habits that need to be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important activities like business resumption are performed concurrently. Progent has an extensive team of IT and cybersecurity professionals with the skills needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services across the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to salvage and integrate the undamaged parts of your IT environment after a ransomware assault and rebuild them quickly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Birmingham
For ransomware system recovery consulting services in the Birmingham area, phone Progent at 800-462-8800 or visit Contact Progent.


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