What We Do

Small Business IT Support IT for Mid-size Business Enterprise Services Local Government IT Help IT for IT Service Providers Staff Augmentation

Local Office

(205) 882-5100
Eagle Point Business Center
4000 Eagle Point Corporate Drive
Birmingham, AL 35242

Solution Areas

Cloud and VM Solutions Security and Compliance Help Desk Solutions Wi-Fi Expertise 24x7 Network Monitoring Unified Communications Disaster Recovery/Backup Application Experts Team Desktop/Mobile Support

Power BI Consulting Teleworker Connectivity Teleworker Security

Certified Experts

Windows Server Exchange Server SQL Server Teams/Skype for Business SCCM and Intune System Center - SCOM SharePoint Server Dynamics GP-Great Plains

Certified Experts

Cisco Firewalls Cisco Routers Cisco Wireless Cisco VoIP & Unified CM Cisco Switches Cisco Security and VPN

Certified Experts

Apple macOS and OS X Linux Sun Solaris

Birmingham Remote Workforce Connectivity Consulting Experts

Conferencing Solutions Consulting Experts

Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Birmingham organization to pick the right tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Birmingham, Alabama businesses to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from major technology companies support online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to maintain your existing voice/video conferencing environment and optimize the experience of your remote employees.

Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include voice/video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Birmingham, Alabama company, call 1-800-993-9400 or refer to Contact Progent.

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