Mobile Solutions

Consulting Support for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web programs, and other vital business data. Progent can provide Birmingham, Alabama businesses support from BlackBerry-certified professionals who can help companies to manage existing BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for organizations of any size, successful deployment and support of BlackBerry technology has become increasingly difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small organizations frequently turn to outside consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, manage, and repair BlackBerry-based solutions affordably and efficiently, doing away with the requirement for an in-house BlackBerry solutions specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can assist your business with SQL Server 2019 integration and development support, SQL Server 2016 management consulting, and Exchange setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to track and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

BlackBerry Enterprise Server (BES) Consulting Help
The BlackBerry Enterprise Server gives companies a single and safe source for incorporating BlackBerry wireless devices into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server (BES) allows wireless BlackBerry clients to connect to Exchange, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry devices with workstations to achieve consistent information for applications like calendars, contact lists, tasks, notes, and specialized business software. Thanks to BlackBerry Enterprise Server support for Exchange, mobile workers carrying BlackBerry handsets have effortless connectivity with Exchange messages and to instant messaging-aware applications through Microsoft Communications Server and Lync Server 2010 support.

Progent's BlackBerry-premier consultants can assist you to design, configure, and troubleshoot BlackBerry Enterprise Server so that you maximize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to provide expert assistance to companies in the Birmingham area or anywhere in Alabama. Progent's seasoned online technical support team has helped IT organizations solve network issues and reduce support costs in each state in the U.S. and established a substantial following of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a broad selection of technologies associated with BlackBerry software and devices such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified experts can in addition assist you to troubleshoot a broad range of issues associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in providing countrywide remote help for small business IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support expenses at a minimum and, by dealing with issues quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Qualified Expert
In order to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.