Professional Online Service for Billings, Montana Computer Networks from Certified Consultants
Small companies have traditionally been underserved by large IT support organizations. Many small companies permit themselves to become excessively dependent on freelance consultants or small support organizations who don't have the bandwidth or broad skill sets to respond promptly or effectively to technical crises. Other small businesses turn to giant support firms that employ personnel taught to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the diversity of configurations and absence of standards typical of small business IT networks.

Progent's proven methodology for delivering affordable and effective technical support to small businesses has made Progent one of the premier Microsoft-certified IT service organizations in the country. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network support staff. This can cut costs and help meet schedules for major projects like software development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Billings, Montana Office Networks
A Microsoft-certified Partner computer support firm with a world-class team of Cisco Premier CCIE network consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and affordable remote consulting to Billings, MT companies for a broad range of computer technologies such as:

Support Delivery Alternatives for Billings, Montana Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity records, consistent follow-through, and strict expense monitoring for a range of network support delivery options that include remote repairs, in-person help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small companies the optimal solution: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, high availability it system design, virtual server solutions, plus configuration, programming and support for business software such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site moves and massive system migrations, longer term projects such as customizing an older MRP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and virus removal.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and medium-size businesses to design, implement and troubleshoot the infrastructure to support teleworkers. Aspects of network infrastructure for which Progent's consultants offer guidance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router setup, wireless LAN design and deployment, and robust Internet connectivity. To learn about Progent's network infrastructure consulting expertise for telecommuters, see infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the highest degree of availability and expandability but that is also simple for clients to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Billings, Montana Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting allow small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, small companies sometimes rely excessively on freelance engineers. Although freelance support providers carry lower overhead than more substantial support organizations and can typically bill apparently smaller fees, freelancers are occasionally stretched to far to respond rapidly to urgent situations. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of backup staff may force your business to go without assistance during an emergency. As your company grows, system unavailability or difficulties with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter new problems, the lack of a big consulting group to rely on for assistance forces them to learn in place while your organization winds up footing the bill for their continuing education.

  • Have Access to Experts in Advanced Network Solutions
    Many small service firms or independent consultants specializing in small company IT support are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT infrastructures with mixed operating systems, many locations, VoIP implementations, remote workforces, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can benefit your small business because enterprise environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a solid architecture, a series of ad hoc repairs commonly get tossed onto of a tenuous structure. As a business evolves, stability and scalability problems can hinder the productivity of the business. Such networks need proper assessment, smart business analysis, and broad-based expertise to migrate to a network environment that will provide the reliable foundation to meet current business needs and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need direction and education to work through an increasingly complex array of IT alternatives available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match technical services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a client.

How to Contact Progent
In case your Billings, Montana company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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