UNIX and Linux Support

For small companies in Beverly Hills California, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused management.

Progent's billing model for online help is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at solving technical issues quickly results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has refined a collection of optimized technologies and field-proven processes that allow the maximum level of efficiency for online help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to communicate with your computer system without breaching network security.

Progent's proprietary technical support reporting system maintains detailed documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the history of support delivered to each customer by any Progent engineer. This history of anomalies and resolutions is organized as a conveniently searchable internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with optimal resolutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Beverly Hills California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote consulting experts possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to manage practically any problem likely to take place in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based support services Offered by Progent to companies in Beverly Hills include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco CCIE credential is the premier recognition for networking consultants, and certifies an individual's network technology skills at the master level. CCIEs know how to handle even the most intractable problems encountered in network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. CCIEs are an excellent value because their depth of experience enables them to solve the most difficult problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get immediate help for serious network infrastructure problems that are crippling business efficiency but are outside the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote troubleshooting technology to perform fast, secure, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

• Certified MS Windows Support
  Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist you with a broad range of platform support services such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad array of online desktop consulting and support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover quickly following a damaging penetration. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the money or time to create an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

  Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center application software to handle the unique demands of your company, or adding occasional phone support personnel to supplement your existing Call Center resources to deal with unusually busy situations like software migrations, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Beverly Hills California quick communication with an effective technical support group with years of background delivering telephone-based help and online diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's intent is to resolve rather than just record technical issues.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Experts staff offers phone-based advanced engineering expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Project, MS Word, and Office Excel. To learn more on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Mac experts can promote the imaginative components of Macintosh computing by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.

  Online Network and Server Monitoring Support
  Progent can provide companies in Beverly Hills California remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By anticipating emerging problems before they evolve into network outages, remote monitoring can minimize disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a combination of platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.