Expanding your telecommuter workforce can have a major impact on network architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can help your Beverly Hills company to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Beverly Hills, California businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide switchover to a from-home workforce, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their active tickets, add information, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables you to expand your existing Help Desk organization by splitting delivery of Call Center services seamlessly between your in-house support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Beverly Hills, California business, call 1-800-993-9400 or refer to Contact Progent.