Mobile Support

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were at one time among the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web-based programs, and other vital business information. Progent can provide Beverly Hills, California businesses the services of BlackBerry-certified experts who can help businesses to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for organizations regardless of size, effective integration and maintenance of RIM BlackBerry solutions has grown more challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations often resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the necessity for an internal BlackBerry solutions expert and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven online service delivery capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry products seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and safely.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Exchange, IBM Lotus Domino, or Groupwise users to send and receive emails that stay encrypted in wireless transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of key management jobs ranging from BlackBerry setup and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier engineers can help you utilize BlackBerry Enterprise Server to perform routine tasks like:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Update BlackBerry device software wirelessly
• Control client configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry BES Server to implement key procedures not available with the entry-level BES Server Express. These tasks include:

• Configure and manage BES Server's high-availability infrastructure using virtualization
• Install BlackBerry smartphones remotely
• Establish custom management roles
• Monitor and analyze the health of your system

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also help you to troubleshoot a wide range of issues associated with synchronization, device detection, messaging consistency, web access, wireless connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support costs low and, by handling issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, solution architecture, deployment strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration model and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions about alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can help you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Expert
In order to get in touch with Progent about consulting support for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.